Airbus China Ltd.
Customer Support Director
职位信息：
Airbus China Ltd. 公司行业： 大型设备/机电设备/重工业 交通/运输/物流
航天和航空 公司类型： 代表处 公司规模： 100-499人 职位类别：客户服务/技术支持 销售 工作地点：北京 发布日期：2007-09-07 申请职位 工作经验：5-10年 最低学历：本科 职位月薪：面议 工作性质：全职 招聘人数：若干 管理经验：否 职位描述/要求： Responsibilities: The Customer Support Director will be responsible for the coordination of all Customer Support activities of his/her assigned airlines in China. The position entails the handling and coordination of support activities related to commercial, technical, engineering, flight operations and training support services, while maintaining and entertaining a close relationship between Airbus and the airlines. The job applicant will have a confirmed broad experience and knowledge of the airline operations, be capable of taking ownership of the airline’s support issues and the ability to act as a leader in the management of projects that will cause the delivery of customised support services to our customers. Job applicants having a technical or engineering background are clearly preferred, whereas the ability to fluently write and speak English and Mandarin language is a pre-requisite for this position.  Qualifications Requirements:

• General aeronautical/mechanical engineer, degree level, or business degree, (or equivalent experience). 
• Min 8 years experience in an airline, or product support, or training, or customer engineering field, or technical field of sales and marketing, past Airline or Aircraft manufacturer experience on the technical, as well as on the commercial side would be an advantage
• Particularly and highly concerned by customer service and service-minded.
• Good presentation skills on both oral and written. 
• Good negotiation skills.
• Socially competent, very well developed co-ordination and relational skills to deal with customers, MROs, vendors and other AI departments. 
• Result oriented
• Tenacious
• Fluent in English and Mandarin, written and spoken
• Interested and experienced in working with extensive and highly integrated Electronic Data Processing systems

联系方式： Interested candidates  please send detailed resumes in both English and Chinese with expected salary to the following address:
北京市天竺空港工业区天纬二街邮政信箱3420空客中国人力资源部
邮政编码：101312Or E-mail to CHINA@airbus.com
Or FAX your resume  to HR DEPT at  ( 010 ) - 8048 6179

• Please indicate the position you are applying for.
• Please indicate which city your 'hukou' is valid for.
• Please indicate that you are responding to Zhaopin.com!

公司信息：
Airbus China Ltd. Airbus establishment as a consortium in December 1970 - the first step towards integration of Europes civil aviation industry - was implemented to provide the global market place with a single interface for the purchase of Airbus aircraft. Since then, Airbus has steadily gained market share, and is now one of only two manufacturers in the market for commercial airliners seating more than 100 passengers. With an annual turnover of slightly over EURO 20 billion in 2004, and the most modern and comprehensive airliner family in the world, Airbus now consistently captures about half of all commercial airliner orders - a position it is committed to be maintained in the future as a fully integrated company. Headquartered in Toulouse, France, Airbus is owned by the leading European aerospace companiy: the European Aeronautic Defence and Space Company (EADS) - born of the merger between three of Airbus former partner companies in the consortium, Aerospatiale-Matra of France, Daimler Chrysler Aerospace of Germany and CASA of Spain. In addition to marketing, customer support, management and co-ordination of industrial and engineering, Airbus has also become fully and directly responsible for all design, engineering, manufacturing and production functions. It is a truly global enterprise of some 55,000 employees, with fully-owned subsidiaries in the United States, China,Japan and the Middle East, spare parts centres in Hamburg, Frankfurt, Washington, Beijing, and Singapore, training centres in Toulouse, Miami, Hamburg and Beijing and 130 field service offices around the world. Airbus also relies on industrial co-operation and partnerships with major companies all over the word, and a network of some 1,500 suppliers in 30 countries. Airbuss partnership with the Peoples Republic of China dates back to 1985, when CAAC regional office in Shanghai, now China Eastern Airlines, became the first carrier in the country to introduce the European consortiums aircraft. Contracts for Chinese companies to build sections of Airbus aircraft followed, as did further orders from Chinese airline. In 1994, Airbus China Company Limited was officially established and Airbus China Beijing Representative Office started operation, which currently has a staff of about 130 Chinese local and expatriates in China. Customer service offices providing on-the-spot airline support include Beijing, Chengdu, Guangzhou, Hangzhou, Jinan, Lanzhou, Nanchang, Nanjing, Qingdao, Shanghai, Ningbo, Shenzhen, Shenyang, Dalian and Xian, also Hong Kong. Today, a US$80 million training and support centre, which is the most modern and first dedicated in China, is fully operational in Beijing near the Beijing Capital Airport. Airbus (Beijing) Engineering Centre was formally inaugurated in July 2005 in Beijing. The facility will in particular perform specific design work for the A350 family aircraft. Please visit our web sites to find further and detailed information at: http://www.airbus.com and http://www.airbus.com.cn Now, we are inviting highly committed candidates to join our Customer Support and Services team.